Responsible Gambling

Our approach to safer play

We want every player to enjoy our platform with clear limits, realistic expectations and practical control. Gambling should stay a form of entertainment. It is not a way to earn income, solve money problems, recover losses or build an investment strategy. If play ever stops feeling fun or starts to feel pressured, the safest choice is to pause and take stock.

This page explains the safeguards we support and the steps we encourage players to use. It also sets out the warning signs that may mean gambling is becoming a problem, along with the kinds of help that can be useful in your area.

18+ only

Our platform is for players aged 18 and over. Anyone under the age restriction must not create an account, deposit or place bets. If gambling activity is taking place around a young person, device-level controls and account protections can help reduce access.

Keep gambling in perspective

A healthy gambling budget should be money you can afford to lose without affecting rent, bills, food, transport or other essentials. If the amount you are spending begins to change the way you manage everyday costs, the risk level is already too high.

A useful mindset is simple:

• treat every stake as entertainment spend
• never chase a loss with a bigger bet
• avoid gambling when you are upset, tired, angry or under pressure
• decide your limit before you start, not after a session has begun

We also encourage players to separate gambling from other financial decisions. A win does not create a reliable income stream, and a losing run does not improve with more play.

Warning signs to watch for

Problem gambling can appear gradually. The earlier you notice the pattern, the easier it is to act.

Common warning signs include:

• spending more time or money than you planned
• thinking about gambling when you are away from the screen
• trying to win back losses by continuing to play
• hiding activity from family or friends
• feeling stressed, restless or irritable when you stop
• borrowing money, selling items or using credit to keep gambling
• ignoring work, study, sleep or family responsibilities
• losing interest in other entertainment unless it involves betting

One sign alone does not define a problem. A repeated pattern, especially when it causes harm, deserves immediate attention.

Set limits before you play

Limits are one of the most effective ways to keep gambling manageable. When available on your account, use them before your session starts so the decision is made calmly.

Deposit limits

A deposit limit caps how much money you can add over a chosen period. This is often the most practical first step because it directly controls budget size.

Loss limits

A loss limit helps you stop after a defined amount has been lost in a day, week or month. It can reduce the temptation to keep trying to recover money.

Wager limits

A wager limit controls the total amount staked over a set period. That can be useful if you like to play many short rounds or multiple games in one session.

Session limits

A session limit sets the maximum time you can stay active before play ends or you are prompted to stop. It can be particularly useful when time passes quickly.

Limits work best when they are realistic. A limit that is too generous does not protect you, while a limit that is too tight may be ignored. Pick an amount and duration that match your ordinary entertainment budget.

Use reality checks and time-outs

Reality checks are reminders that appear during play to help you notice how long you have been active. They are useful because gambling sessions can feel shorter than they really are.

A time-out is a temporary break from gambling. Use it when you want distance without making a permanent decision. A short pause can help if you feel emotionally loaded, distracted or tempted to continue after losses.

During a time-out, we recommend stepping away from gambling-related content as well, including emails, notifications and market updates if those messages keep pulling you back in.

Self-exclusion and account closure

If gambling no longer feels manageable, stronger action may be needed.

Self-exclusion is a formal break that prevents access for a longer period. It is the right option when a short pause is unlikely to be enough. If you choose self-exclusion, do not attempt to open a new account to get around it.

You can also request account closure if you want to end your use of the platform. In some cases, closure is the most suitable step when you want a complete stop rather than a temporary break.

If you need help choosing between a time-out, self-exclusion or closure, contact support before your next session begins so the decision is not made in the heat of the moment.

Blocking tools and payment controls

Some players also benefit from tools outside the account itself. Device-level blocking software, website filters and payment-blocking tools can add another layer of protection, especially if gambling is difficult to avoid once the urge starts.

These tools are most effective when combined with account limits and a clear decision to stop. If you rely on willpower alone, the friction may be too low to interrupt play.

For banking support, speak to your card provider or financial service if you want to explore merchant blocks or other payment controls available on your account.

Parental and device controls

Because our platform is for adults only, families and carers may want to use controls that help prevent underage access. Depending on the device or browser, this may include parental controls, content filters, app restrictions, PIN protection and supervised user profiles.

If a shared device is used in your home, sign out after each session and avoid storing login details where others can access them.

How to act if you are concerned

If gambling feels difficult to control, move through these steps in order.

1. Stop playing now and do not try to win back losses.
2. Set a break by using time-out, self-exclusion or account closure if needed.
3. Reduce access by switching on device, browser or payment-blocking tools.
4. Tell someone you trust what is happening so you are not handling it alone.
5. Review your budget and remove gambling money from everyday spending plans.
6. Seek local support if urges keep returning or the behaviour is affecting your health, work or relationships.

If you feel overwhelmed, focus on the next safe action rather than trying to solve everything at once. The goal is to create distance from gambling first, then rebuild control.

Support in your location

Support options depend on where you live. Use organisations in your area that work on gambling harm, mental health, debt advice or crisis support. If a service offers direct contact details, use those exact details from the provider before reaching out.

If you feel at risk of immediate harm, contact local emergency services straight away. If you are in danger, do not wait for a gambling-specific service to respond first.

When you contact support, be ready to explain:

• how long the issue has been affecting you
• whether you are chasing losses
• whether you have used credit, loans or borrowed money to keep playing
• whether the problem is affecting work, study, sleep or family life
• whether you need help with blocking access, debt pressure or emotional distress

If you are supporting someone else, stay calm, avoid blame and encourage them to take one protective step today.

Our support channels

If you want help with a limit, time-out, self-exclusion or account closure, our website live chat is available 24/7 and email support is also available. We can help you access the tools linked to your account and move you toward a safer break from play.

Staying in control

The safest gambling habits are simple: set a budget, keep sessions short, take breaks often and stop as soon as play stops feeling enjoyable. If gambling begins to affect your wellbeing, the right response is to step away and get support early.