Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal data when players use Beef Casino and the services we operate. We run our platform as the operator of the site and we handle personal information in connection with account registration, gameplay, payments, verification, support and site security.

We want our players to understand what information we process, why we process it, and how that information is handled across our platform. This policy applies to our website, our account services, our support channels and any related features that form part of the Beef Casino experience.

Who we are

Beef Casino is operated by a single legal entity acting as the operator of this platform. Our services include account creation, casino gameplay, live dealer rooms, sportsbook access, promotions, payments, withdrawals, verification and customer support.

We also process data in order to meet our licence obligations under Curacao and to maintain the safety, integrity and availability of our services. We use SSL encryption to help secure transactions and private information, and we maintain account controls to help protect player access.

Information we collect

We collect the information that players provide directly and the information generated through use of our services.

The main categories include:

• Identity and account details, such as name, date of birth, contact information, login credentials and country of residence.
• Verification information, including a photo of a passport or ID and proof of address when profile verification is required before first withdrawal.
• Payment information connected with deposits and withdrawals made through cards, e-wallets or cryptocurrencies.
• Gameplay and account activity, including game history, bonus participation, tournament activity, sportsbook use and device or session data.
• Support communications sent through live chat or email.
• Technical and security data, such as IP address, browser type, device information, session logs and fraud-prevention indicators.

We may also collect information that is needed to operate responsible gambling tools, such as deposit limits or self-exclusion requests made through support.

How we use personal data

We use personal data to operate our platform and provide our services in a reliable and secure way. Typical uses include:

• Creating and administering player accounts.
• Verifying identity and age before first withdrawal.
• Processing deposits, bonuses, withdrawals and related account activity.
• Operating the casino, live dealer rooms, sportsbook and tournaments.
• Delivering customer support through live chat and email.
• Detecting abuse, fraud, collusion, bonus misuse or other security issues.
• Improving our platform, game access and user experience.
• Meeting legal, regulatory, licence and record-keeping obligations.
• Supporting responsible gambling controls and account restrictions where requested.

We process only the data needed to provide and protect our services, and we use it for legitimate operational purposes tied to our platform.

Legal and operational basis

We process personal data for reasons that are necessary to run an online gambling platform, including account management, verification, payments, security, player support and compliance. Where the law requires it, we rely on the appropriate legal basis for the specific activity.

Some processing is mandatory for the operation of our services. For example, we require profile verification before the first withdrawal, and this involves collecting identification and proof of address. Other processing is needed to prevent abuse, safeguard the platform, maintain transaction integrity and fulfil licence-related obligations.

Payments and transaction data

Players can use credit and debit cards, e-wallets and cryptocurrencies, with a minimum deposit of €10 on the listed methods. We do not apply transaction fees ourselves to these payment types.

When players make deposits or request withdrawals, we process the data needed to complete the transaction, prevent fraud and keep account records. Withdrawals may take 1 to 5 business days to process, and the daily withdrawal maximum is €10,000.

Depending on the payment method and the checks required, we may need to verify ownership of a payment instrument or request additional information to complete a payout safely.

Verification and account security

Before the first withdrawal, we require mandatory profile verification. This means players must upload a photo of a passport or ID and proof of address. We use this information to confirm identity, meet our compliance obligations and reduce the risk of unauthorised withdrawals.

We also use technical measures to help secure player data and transactions. Our platform uses advanced SSL encryption protocols to protect private information while it is transmitted across our site.

Players should keep their account credentials confidential and make sure they only access our services on trusted devices and networks.

Cookies and similar technologies

We use cookies and similar technologies to keep our services working properly, remember preferences, support security and analyse how our platform is used. These technologies can help us maintain logins, improve navigation and understand how players interact with our site.

Some cookies are required for core site operation. Others may support performance measurement, session management or feature delivery. We may use similar technologies in connection with account access, support tools, promotional displays and site stability.

Players can usually manage cookies through browser settings. Blocking some cookies may affect how parts of our platform work.

Sharing of personal data

We may share personal data with service providers and operational partners where that is necessary to run our platform, process payments, provide support, maintain security or meet compliance obligations.

Typical recipients can include technology providers, payment-related service partners, verification support services, security and fraud-prevention services, and customer support tools. We may also disclose information where required to comply with law, regulatory requests or lawful orders, or where needed to protect our rights, our players or the integrity of the platform.

We do not sell player personal data as a routine business practice.

International transfers

Because our platform serves players across multiple markets and uses service providers that may operate in different places, personal data may be processed in more than one jurisdiction. Where cross-border processing occurs, we use appropriate safeguards to help protect the information involved.

Data retention

We keep personal data for as long as it is needed for the purpose for which it was collected, including account administration, payments, dispute handling, verification, security and compliance. Certain records may need to be retained for longer periods where legal, regulatory or operational obligations require it.

When information is no longer needed, we aim to delete it or anonymise it in line with our internal retention practices.

Your choices and rights

Depending on where a player is located and which laws apply, personal data rights may include the ability to access, correct, update, restrict or object to certain processing, or request deletion where appropriate.

Players can also manage their account preferences, request deposit limits or ask for self-exclusion by contacting support. These controls help players manage their play and reduce harm when needed.

If a player wants help with account access, a data request or responsible gambling tools, our support team can guide them through the available options.

Children and age limits

Our services are for adults only. The minimum age to use Beef Casino is 18. We do not knowingly collect personal data from children or minors.

Responsible gambling and self-exclusion

We support responsible gambling and we provide tools that allow players to set deposit limits or request self-exclusion by contacting support. These tools are part of our wider player protection approach.

If a player asks for a restriction or exclusion, we will handle that request through our support process and apply it in line with our platform rules and applicable requirements.

Restricted markets

Our services are not intended for players in countries with strict local restrictions on offshore gambling. Access, registration and play must always comply with local law and the player’s own responsibility to follow it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, our legal obligations or how we operate our platform. The latest version will apply from the date shown above.

We encourage players to review this page periodically so they remain informed about how we handle personal data across Beef Casino.